Silastone® gives quality warranty to our clients upon long-term business cooperation.
1, Quartz Slabs and Countertops Colors and Sizes per approval.
2, Strong Export Packing and Reinforcement –if the products arrive unbroken with pictures to prove any improper product quality, packing or loading, Silastone® will undertake the responsibility.
BUT, if any issues happen at the buyer’s side, such as improper unloading, workers’ mistakes or improper crate opening, Silastone® won’t take the responsibility.
3, Twenty years’ warranty on quartz products to ensure the colors uniformity, except special colors and special surfaces which are to be noticed before ordering.
4, Delivery –Silastone® also fabricate and export the custom countertops for projects, the on-time delivery matters very much, we attach high importance to the delivery and present what we can do.
5, Quartz colors in record will be available same as previous shipments using same formula, but slight difference are to be considered due to many factors like raw materials, production environments difference.